The Support area provides administrators with quick access to PowerHouse help resources, support requests and the current PowerHouse Product Licence Agreement and Service Level Agreement (SLA).
To access the Support area, select Support from the top menu of the Admin Dashboard.
Support Options
The Support page provides access to several types of assistance.
General Support
Select General support when you need assistance from the PowerHouse Support Team.
This option can be used for general questions, assistance using the platform or other support enquiries.
Report a Bug
Select Report a bug when something within the PowerHouse platform does not appear to be working as expected.
When reporting an issue, provide as much information as possible to help the Support Team investigate, including what you were doing when the issue occurred and any relevant screenshots or examples.
Suggest Functionality
Select Suggest Functionality if you would like to propose an enhancement or new feature for the PowerHouse platform.
Suggestions are provided to the PowerHouse team for review and consideration as part of ongoing product development.
Licence Agreement and SLA
The Support page also provides access to the current PowerHouse Product Licence Agreement and Service Level Agreement (SLA).
Select Download to download a copy of the latest version.
When a new version of the Licence Agreement and SLA is published, administrators may also be prompted to review and accept the updated agreement when they log in.
For more information, see Viewing and Accepting an Updated Licence Agreement and SLA.
Help Guide
Select Help guide from the top menu to create and manage help content for users within your PowerHouse environment.
Administrators can create their own help articles containing instructions, information, images, videos and links, and assign the content to selected user groups.
This allows organisations to provide their own help and guidance directly within the platform.
For more information, see Creating a Help Guide Article.
Submit a Ticket
The Submit a ticket option provides quick access to the available support request options.
Use the appropriate request type depending on whether you need general assistance, want to report an issue or would like to suggest new functionality.
Choosing the Right Support Option
Use General support when you need help or have a question.
Use Report a bug when something in the platform is not working as expected.
Use Suggest functionality when the platform is working as designed, but you would like to suggest a new feature or improvement.
Tip: When contacting PowerHouse Support about a platform issue, include a clear description of the issue, the steps that led to it, the affected area of the platform and screenshots where possible. This can help the Support Team investigate your request more efficiently.