This guide explains how administrators can access and acknowledge the latest Service Level Agreement (SLA) document when a new version is published in PowerHouse Hub.
Administrators will be notified when a new SLA document version is available and can choose to view, download, or accept the updated document.
SLA Version Notification
When a new SLA document version is published, a notification pop-up will appear when an administrator logs in.
The notification provides the following options:
- View – Opens the latest SLA document in a new browser tab.
- Download – Saves a copy of the latest SLA document locally.
- Accept – Acknowledges the new SLA version.
Once the latest SLA version has been accepted, the notification will not appear again for that same version.
How to Access the Latest SLA Document
- Log in to PowerHouse Hub as an Admin.
- If a new SLA version is available, the notification pop-up will appear.
Select the required action:
- View the latest SLA document in a new browser tab.
- Download a copy of the document locally.
- Accept the new SLA version to acknowledge it.
- Once the SLA version has been accepted, the notification will no longer appear for that version.
Accessing the SLA Later
The latest SLA document can also be accessed after the notification has been dismissed or accepted:
- Navigate to the Support module.
- Select View or Download to access the latest SLA document.